Remote Pilot Operator – PenBay Technology Group Location: Boston ARTCC, Nashua, NH. Employment type: Full-time. Position Summary The Remote Pilot Operator (RPO) operates a combination of Cathode Ray Tube (CRT)/keyboard/Voice Communication System (VCS) to simulate the actions and communication of pilots and remote ATC facilities during medium and high‑fidelity training exercises. RPOs receive voice commands from students, input proper entries into the automated system to simulate pilot actions, translate displayed information into appropriate ATC terminology, and respond to the student via the VCS utilizing proper phraseology. NOTE: This is NOT a UAS / UAV / RPV Pilot / Operator position. Responsibilities Operate the combination of CRT/keyboard/VCS to simulate pilot and remote ATC communications. Receive voice commands from students and input proper entries into the automated system. Translate displayed information into appropriate ATC terminology and respond to the student via VCS using proper phraseology. Qualifications High school diploma or equivalent and at least one (1) year of experience in a comparable position. Demonstrated minimum keyboard speed of forty (40) wpm with ninety (90) percent accuracy. Ability to read and interpret materials such as diagrams and manuals. Ability to speak clearly and be understood. Proficiency with MS Office Suite (Word, Excel, etc.), desirable. Basic familiarization of current technologic tools (tablets, notebooks, applications, etc.) a plus. Experience working in a multidisciplinary team, preferred; candidates subject to FAA security screening. Competencies & Skills Exceptional customer service orientation. Ability to work productively with a wide range of people and co‑workers. Effective oral and written communication skills. Effective team building skills. Certification Requirements Complete knowledge and skills tests for each area/sector to be supported. Must pass each knowledge test with a score of at least seventy (70%). Upon successful completion of the knowledge tests, observe a previously certified RPO, FAA employee, or contractor instructor performing RPO duties on a minimum of five (5) simulation scenarios. Receive on‑job training on at least five (5) but no more than twenty (20) simulation scenarios on each control position to be supported. Attain simulation laboratory certification within one hundred twenty (120) days of reporting for duty at the facility. Other Details Seniority level: Entry level. Job function: Management and Manufacturing; IT Services and IT Consulting. #J-18808-Ljbffr PenBay Technology Group
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