Service Support Technician Job at BDR Solutions LLC, Golden, CO

MWZ6ZjQ1VjJpREl6R2lhQ200bjNGN3ZmUEE9PQ==
  • BDR Solutions LLC
  • Golden, CO

Job Description

BDR Solutions, LLC, (BDR) supports the U.S. Federal Government in successfully achieving its mission and goals. Our service and solution delivery starts with understanding each client’s end-state, and then seamlessly integrating within each Agency’s organization to improve and enhance business and technical operations and deployments.

BDR is seeking a Service Support Technician to join our growing team! This position will be performed on-site in Golden, Colorado . This position requires US Citizenship with a Public Trust or the ability to obtain one.



Join our team and kickstart your journey with a $500 sign-on bonus, available to qualified candidates who meet all requirements!

(Military Veterans and HUBZone candidates are highly encouraged to apply)

 

Role Overview:

The Service Support Technician selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.

Responsibilities:

  • Support agents with procedures and process for complex transactions.
  • Provide technical assistance to clinical specialists such as:
  • Guiding the clinician through the remote order entry system.
  • Conducting model changes.
  • Device registration.
  • Making serial number changes.
  • Telehealth service entry procedures.
  • Ensuring agents understand and comply with all call center objectives, performance standards and policies.
  • Identifying operational issues and suggesting possible improvements.
  • Preparation of reports and analyzing data to assist management.

Required Minimum Qualifications:

  • Minimum of 1 years of experience is required and 2+ years are preferred
  • Experience with report writing and file administration.
  • Request appropriate warehouse supplies.
  • Experience with timecard administration and scheduling.
  • Able to obtain a VA Public Trust clearance.

 

In addition, U.S Citizenship is required. Select applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness.

BDR is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. 

REQUIREMENTS

Required Minimum Qualifications:

  • Minimum of 1 years of experience is required and 2+ years are preferred
  • Experience with report writing and file administration.
  • Request appropriate warehouse supplies.
  • Experience with timecard administration and scheduling.
  • Able to obtain a VA Public Trust clearance.

Job Tags

Relocation package,

Similar Jobs

Ferrell

Account Manager Job at Ferrell

 ...Job Summary The Account Manager is responsible for managing and expanding wholesale partnerships for brand. This role focuses on building...  ..., computer work, and phone communication in an office or remote setting. Must be able to visually inspect and review apparel... 

NDI Engineering Company

Structural Engineer Job at NDI Engineering Company

 ...Job Description NDI Engineering Company is seeking a Structural Engineer to support the design of US Navy test facilities. \n The ideal candidate will have experience in design of steel and concrete structures in accordance with American Society of Civil Engineering... 

Verigent

Construction Project Manager Job at Verigent

 ...Microsoft Office 365 (Excel, Word, Outlook, Power Point and Teams) Experience Project management software. Accreditation or the ability to become certified 18-24 months preferred. Exposure working with design software such as AutoCAD, Revit, BIM 360, and Navisworks.... 

CSAA Insurance Group

Claims adjuster Job at CSAA Insurance Group

 ...for a brighter tomorrow. We are actively hiring for an Auto Claims Adjuster. Join us and support CSAA IG in achieving our goals. Hablas...  ...Time. Training starts on 12/01/2025. Required Experience, Education and Skills: High School Diploma/GED or 2 years... 

FocusGroupPanel

Remote Data Entry Specialist Job at FocusGroupPanel

 ...Remote Work From Home Data Entry Clerk for Entry Level Position Work at home position for job seekers from virtually any work background who are interested in part-time, side gigs, micro jobs, work from home jobs and remote telecommute jobs. We're looking for folks...